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Service Areas Please note that at this time we are only shipping within Canada. When using Order Online, an e-mail order will be sent to Lobster on the Wharf. An employee will contact you with shipping and payment details. Shipping & Handling We can deliver to any destinations serviced by these national carriers. Shipping and handling charges will be determined by the carrier responsible for your delivery. An employee will contact you with the exact cost of the order (taxes, shipping and handling included) when it is processed. For your convenience, we will send you an e-mail message confirming these details, as well as the date of arrival. There will be a surcharge for Saturday delivery.
Payment Terms & Taxes Your order will be processed after shipping details have been confirmed. GST/HST is applicable to non-seafood items, packaging and shipping across Canada. Payment Options Visa, MasterCard or American Express. Privacy With the continued rise of both consumers and businesses on the Internet, concern about privacy and the security of information has been brought to the forefront of public debate. Our commitment to privacy has evolved with technology, and with recent guidelines and discussions that pertain to collection, use and disclosure of this information. Personal information is not used or disclosed by us for purposes other than those for which it was collected, except with the expressed consent of the consumer or as required by law. Personal information is retained only as long as is necessary for the fulfillment of those purposes or as required by law. Order Processing Time In order to process and deliver the freshest product possible, orders are accepted up to 2:00 pm Eastern Standard Time, for delivery within 48 hours. We require 24 hours to ensure that your order is properly processed within our distribution facility and 24 hours to deliver to your door. When Your Package Arrives PLEASE REMEMBER - This is a perishable product. Due to the nature of the product, please ensure that someone is available at your shipping address to receive and properly store your shipment on delivery day. Ensure that the frozen portion of your order is immediately placed in a refrigerator or freezer, and that your live lobster is kept damp and cool until ready to eat. Make sure you have a pot large enough to cook all of your lobster, or have several smaller pots available to cook them simultaneously. If you have any questions, check our Frequently Asked Questions, or call us toll free at 1-877-919-9311. Returns Due to the fact that seafood is so perishable, we cannot accept returns. However, if you have a problem with your package, call us toll free at 1-877-919-9311. Trouble Buying/Ordering Online If any problems occur while placing an order, please call Lobster on the Wharf directly toll free at 1-877-919-9311. |
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